Refund & Return Policy

Returns

At Omrath, we want you to be completely satisfied with your purchase. If you're not entirely happy with your order, we're here to help. We offer a hassle-free return process to ensure your shopping experience with us is smooth and satisfactory.

Eligibility

You may initiate a return within 7 days from the date of delivery. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition that you received it.

Initiating a Return

To initiate a return, please contact our Customer Support team at info@omrath.com or call us at +91-6397 979 630. Provide your order number and details of the item you wish to return. Our team will guide you through the return process and provide you with a Return Authorization Number (RAN) if your return is eligible. Package the item securely, including all original packaging, labels, and accessories. Clearly mark the RAN on the outside of the package.

Return Shipping

You are responsible for the cost of shipping the item back to us. We recommend using a trackable shipping service to ensure the safe return of the item. We will not be held responsible for items lost or damaged during the return shipping process.

Inspection and Approval

Once we receive the returned item, our team will inspect it to ensure it meets our return criteria. If the item is approved, we will proceed with the refund process.

Refunds

Refunds will be processed using the same payment method used during the original purchase. Please note that shipping and handling charges are non-refundable. Depending on your bank or card issuer, it may take additional time for the refund to appear in your account.

Exclusions

Certain items are not eligible for return, including items that are damaged, used, or not in their original condition, and items that are not returned within the specified 7-day return period.

Contact Us

If you have any questions or concerns regarding our Refund and Return Policy, please feel free to reach out to us using the following contact information:

We value your trust in us and are committed to ensuring your satisfaction with every purchase. Thank you for choosing Omrath for your online shopping needs.